Content Designer (A2ZD12274)
at , North

Location: North

Salary: Daily Rate: Up to £450 Ltd

Job Type: Contract

Industry: Government

Job Title: Content Designer
CV Submission Deadline: Monday 1st April @ 11.00
Location: Leeds
Duration: 6 Months
Daily Rate: Up to £450 Ltd
Security Clearance: SC Eligible
IR35 IN/OUT Scope: Out of Scope


Key Tasks and Deliverables:

Working in a multi-disciplinary team to design user-centred content for our client. Building domain knowledge around that team’s ‘theme’. Collaborating with user researchers, interaction designers and other disciplines and stakeholders to identify the best ways to meet user needs within departmental and technical constraints. Working with content design colleagues to identify and implement improvements to existing content, working practices and processes. Supporting content colleagues by providing constructive feedback on their work. Helping non-content colleagues to understand the value of user-centred content design (as opposed to copy editing). Advocating for an evidence-based approach to content design decisions. Contributing to the creation and maintenance of content design guidance. Attending regular and ad hoc meetings with theme teams and the content team.

You will be at ease working in an agile environment with rapidly changing deadlines, workloads and goals, and will:

  • work with user researchers and other colleagues to identify and understand user needs, including attending user research sessions
  • work with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints
  • create content to meet user needs within those constraints – mostly in the online service, but also in other channels, such as our wiki pages
  • develop and apply content and format strategies for the service, possibly including training materials
  • work on needs analysis to identify content gaps and overlaps
  • manage relationships with subject matter experts to make sure content is accurate and ties in with the core proposition
  • monitor the performance of content to understand user behaviour and feedback
  • identify ways to improve the content and the tools and processes we use to design and create it