Desktop Support Analyst (A2ZD13093)
at , North

Location: North

Salary: Daily Rate: Up to £200 via Umbrella

Job Type: Contract

Industry: Government

Job Title: Desktop Support Analyst
CV Submission Deadline: Tues 26 March @ 09.00
Location: Durham
Duration: 2 months
Daily Rate: Up to £200 via Umbrella
Security Clearance: None
IR35 IN/OUT Scope: In Scope

 

 

Key Tasks and Deliverables:

Be part of a team which delivers an effective Technical Support Service to the client and its customers

  • The post holder will be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria
  • To provide consistent high quality technical support services to the customer base. The service will be undertaken via remote and onsite activities.

Experience Required:

Relevant experience in a Service Desk Role

Demonstrable understanding of current Operating Systems and Office products

Experience of fault diagnosis and rectification

Sound working knowledge of connectivity of PC hardware, printers and other peripheral devices

Experience of working with, but not limited to

-AD User Groups

-Organisational units

-NTFS security

-Anti-virus

-ITIL methodologies

-Production of technical documentation

-Hardware and software support

-Experience of health information systems such as EMIS, TPP, iSoft

-Internet tools and technologies

Qualifications Required:

Suitable technical professional qualification e.g. ECDL, MCP, ITIL (foundation), CompTia A+ or equivalent experience OR HNC/C with suitable experience