Digital User Researcher (A2ZD20947)
at MoJ Digital, London

Location: London

Salary: Daily Rate: Up to £500 via Umbrella

Job Type: Contract

Industry: Government

Job Title: Digital User Researcher
CV Submission Deadline: 08/02 @15:00
Location: London
Duration: 6 Months
Daily Rate: Up to £500 via Umbrella
Security Clearance: BPSS/ DBS
IR35 IN/OUT Scope: In Scope


Key Tasks and Deliverables:

Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment. Use findings of user data to work closely with designers and analysts to iterate the developing service. Manage business relations with usability and market research agencies to support necessary research processes.

Experience Required:


  • Extensive experience of applying key research methods for the generation of insights into the core needs of users of complex services.
  • Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow.
  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders.
  • The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision-making and action.
  • Expert at identifying and using appropriate analysis and synthesis techniques approaches, and presenting and sharing findings.
  • Proven experience of introducing new user research methods into a team, and guiding colleagues in the choice and effective application of research methods.
  • The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services.
  • A good understanding of the social and technological context for government services, and experience of aligning user research activities to help teams understand changing user behaviour.
  • Degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field


  • Knowledge of the technologies used to build and operate digital services, and the ability to work closely with colleagues in technical roles and to constructively challenges technical constraints.
  • Experience of user research for government services.
  • Good understanding and experience of working to the Government Digital Service Standards

Qualifications Required:

Degree in HCI/Usability/Cognitive Psychology/Market Research or related field