Digital User Researcher (A2ZD20998)
at MoJ Digital, Scotland

Location: Scotland

Salary: Daily Rate: Up to £550 via Umbrella

Job Type: Contract

Industry: Government

Job Title: Digital User Researcher
CV Submission Deadline: 03/02/20 @12:00
Location: Glasgow
Duration: 6 months
Daily Rate: Up to £550 via Umbrella
Security Clearance: BPSS/ DBS
IR35 IN/OUT Scope: In Scope


Key Tasks and Deliverables:

We are looking for an experienced user researcher to work with an Agile team at CICA (Criminal Injuries Compensation Authority) in Glasgow, developing online services for external and internal users. Our external users include victims of crime and specialist support organisations, so it is important that you have experience of working with vulnerable groups and feel comfortable working on subjects which can be upsetting.

Experience Required:

Ideally you would have public sector/government experience.

Experience in: taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals; working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies. Proven experience of gathering user requirements for web based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services; audience modelling and developing design personas. Experience across web content, tools and transactional services, especially those with complex user journeys. Experience within a research and digital environment.

Qualifications Required:

Degree in HCI/Usability/Cognitive Psychology/Market Research or related field