Digital User Researcher Senior (A2ZD12884)
at , London

Location: London

Salary: Daily Rate: Up to £600 Ltd

Job Type: Contract

Industry: Government

Job Title: Digital User Researcher Senior
CV Submission Deadline: 26 March @ 09.00
Location: London
Duration: 6 months
Daily Rate: Up to £600 Ltd
Security Clearance: BPSS
IR35 IN/OUT Scope: Out of Scope


Key Tasks and Deliverables:

We are on an exciting journey, transforming the department through a commitment to deliver user-centred, evidence-based policy and end-to-end services. We have passionate members of staff, recognised across government as experts at bringing research, policy and delivery together, who are leading this transformation within the department and across global government through OneTeamGov.

We are now looking for a Senior User Researcher to for an initial contract of up to 6 months to work in a multidisciplinary team who are tackling the big problem of how we recruit and retain enough teachers.

The team will follow a user-centred design approach to designing policy and services that meet user needs and policy outcomes.

You will join a team with a Service Designer, Delivery and Product Manager to co-design and prototype solutions with users and working with policy people, analysts and others.

Who we’re looking for:

You will be comfortable working through uncertainty and planning and leading discoveries

You will want to help the government transform we delivers outcomes to users

You will have deep expertise and passion for user-centred design

You will have a broad range of approaches and strategies to working with users to gain a deep understanding of user needs

You will be adept at working an agile development environment, creating new services as part of a cross-disciplinary delivery team

You can set direction – making decisions, evaluating impact and contributing to strategy

You’ll have great communication skills and be confident to participate and engage with the both the most senior stakeholders and end users

You’ll be able to collaborate with people who don’t have experience of user-centred design and agile and bring them along with you

You’ll ideally have had previous experience of working on GOV.UK/GDS projects

You’ll be enthusiastic about building capability in others and contributing to the department’s communities of practice


Deliverable description

Acceptance criteria

Plan user research for discovery

Define and implement a user research strategy, roadmap and plan for the Discovery phase, which would include defining the research approach, advising on sample size and ensuring users/user types are appropriately represented. This will include recruiting users.

Lead user research for discovery

Lead and carry out the research, collaboratively with the Service Designer, Product Manager etc. in the team and communicate findings to colleagues and stakeholders outside the immediate team.

Derive insights, themes and patterns and produce user research findings that identify user needs and feed into hypothesis driven design

Designing, executing and analysing research, using appropriate techniques, to deliver actionable insights for delivery teams

Deliver 8-10 week Alphas

As above and co-design with users and create and test prototypes to inform policy and future investment decisions around what will help solve the teacher recruitment and retention problem

All specialist contractors are required to help upskill civil service colleagues as needed.


Location and working pattern:

  • 4/5 days/wk in offices in Westminster though the role will definitely and regularly require visits to various organisations throughout England and Wales and to our other offices as required.