Interaction Designer (A2ZD17625)
at Care Quality Commission (DHSC CQC), North

Location: North

Salary: Daily Rate: Up to £495 via Umbrella

Job Type: Contract

Industry: Government

Job Title: Interaction Designer
CV Submission Deadline: 12th Sept @ 11:30am
Location: FLEXIBLE – can be Leeds, London, Newcastle or Manchester
Duration: 18 months
Daily Rate: Up to £495 via Umbrella
Security Clearance: BPSS
IR35 IN/OUT Scope: In Scope


Key Tasks and Deliverables:

An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements.

An interaction designer is a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. They can be trusted to make good decisions and can recognise when to ask for further guidance and support.

They contribute to the development of design concepts. They should be able to interpret evidence-based research and incorporate this into their work.


Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.

Experienced in using a variety of methods of prototyping. Shares best practice and can coach others. Looks at the design of the Product. Has the ability to write HTML and can add new tags.

Is responsive to changes in technology, adapting their approach accordingly. Makes decisions to meet user needs in the government context. Understands the importance of assisted digital and is able to design services and make decisions to meet users.

Can absorb large amounts of conflicting information and use it to produce simple designs.

Designs systems for use across multiple services and can identify the simplest approach out of a variety of approaches (Occam’s Razor).

Engage with stakeholders and users to ensure they are clear on the design of the service and any design decisions made by the team.

Introduce and implement new ways of working across the Digital team and other areas of CQC in relation to agile delivery.

Able to speak and represent the community to large audiences inside and outside of government

Gives direction on which tools and methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end user

Ensure products meet the Digital Service Standard and applies principles that help to ensure a good user experience

Lead and contribute to the development of CQC as an agile service design centre of excellence

Play an active role in the government design community sharing your learning and celebrating progress made by other people and teams

Contribute to the annual digital programme and roadmap of digital priorities that support development of new digital features.

Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid discrimination and act in accordance with CQC Values & Behaviours.

All duties commensurate with your role and responsibilities.

Experience Required:

Experience of design with a passion for evolving great digital products by leading multi-disciplinary teams.

Has had experience in working in agile, including an awareness of agile tools and how to use them

Can create static HTML and CSS prototypes. Considers different screen sizes. Knows how to version and host a prototype.

Sees prototyping as a team activity, actively soliciting prototypes and testing with others. Establishes design patterns and iterates them. Knows a variety of methods of prototyping and chooses the most appropriate ones.

Is able to think of new and innovative ways of working to achieve the right outcomes. Is able to act as a recognised expert and advocates for the approaches, continuously reflecting and challenging the team.

Able to collaborate with user researchers and can sell and represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Can offer recommendations on the best tools and methods to be used.

Uses initiative to identify problems or issues in the team dynamic and rectify them. Able to pull out issues through agile health-checks with the team to provoke the right responses.

Experience of designing digital services for high profile consumer and niche audiences and commitment to creating excellent user experiences.

Experience of communicating and presenting to senior management and expert users.

Experience of the context within which CQC operates is desirable

Qualifications Required:

Educated to degree or equivalent qualification level, or ability to demonstrate appropriate work based experience.