Senior Desktop Support Analyst (A2ZD16256)
at Public Sector Client, South West

Location: South West

Salary: Daily Rate: Up to £550 via Umbrella

Job Type: Contract

Industry: Government

Job Title: Senior Desktop Support Analyst
CV Submission Deadline: Tuesday 6th Aug @ 15.00
Location: Swindon
Duration: 9 months
Daily Rate: Up to £550 via Umbrella
Security Clearance: BPSS
IR35 IN/OUT Scope: In Scope


Key Tasks and Deliverables:

– The SCCM engineer will be responsible for the development and configuration of Microsoft SCCM and implementation of EUC policies.

– They will be required to deliver SCCM training to in house IT staff, enabling colleagues to remove dependencies on third parties for common tasks


  • General maintenance and configuration of SCCM
  • Creation / updating / removal of applications / software packages for workstations in SCCM
  • Maintain Windows Updates deployment process
  • Create / Update SCCM queries for reporting and deployment
  • Build / Maintain Windows 10 Image, Global Task Sequence and deployment process
  • Maintain Office 365 installation, XML files, update settings
  • Review / Maintain Windows 10 Group Policies
  • Packaging tasks from request through UAT and deployment
  • Providing additional resource to ensure requirements of EUC service is met – including taking on tasks escalated from Desktop Support
  • Review inventory of applications installed and categorise
  • Maintain driver packages and boot images
  • Implementation of new products and technologies for workstations
  • Deliver training and offer shadowing opportunities to in house IT staff, enabling colleagues to remove dependencies on third parties for common tasks

Experience Required:


  • IT degree or equivalent SCCM deployment experience (3+ years)
  • Excellent communication and training skills
  • Ability to build strong working relationships with technical and non technical stakeholders
  • Windows 10
  • Office 365 (XML file maintenance and deployment)
  • Windows Update (Deployment using SCCM)
  • Group Policy
  • Understanding of packaging methods / files types


  • ITIL foundation
  • MDT and SCCM OSD experience preferred
  • Ability to prioritise workload
  • Experience of Cherwell and ServiceNow as ITSM tools