Technical Major Incident Manager (A2ZD12240)
at , London

Location: London

Salary: Daily Rate: £600- £700 Ltd (DOE)

Job Type: Contract

Industry: Government

Job Title: Technical Major Incident Manager
CV Submission Deadline: 15/03 @ 14:00
Location: London
Duration: 6 months
Daily Rate: £600- £700 Ltd (DOE)
Security Clearance: BPSS/DBS
IR35 IN/OUT Scope: Out of Scope


Key Tasks and Deliverables:

  • To be the subject matter and technical expert for the High Priority Incident Management function, taking ownership of the process and ensuring it is fit for purpose
  • To proactively involved in the change process and change requests approvals
  • Communicating with senior leaders and setting a communications standard across the team

Experience Required:

  • A broad technical knowledge/background and the ability to understand the impacts of incidents on the service to our end users

The ability to co-ordinate technical, incident and supplier side teams to ensure that all incidents are accurately prioritised and effectively managed

  • Extensive experience of managing major incidents especially those that have a significant cross service impact, including how to influence technical teams not under your direct control
  • Experience to identify early indications of major incidents not progressing well and the skill to engage the right teams to get them on track
  • Problem solving skills when analysing issues
  • Excellent communication skills
  • Proven expertise in building strong relationships with stakeholders
  • Clear ability to work under pressure and at pace
  • Aptitude for building, managing and motivating teams
  • Know when to apply ITIL best practice or when to adapt a process to fit the requirement
  • Experience of communicating to senior leaders and an understanding of their specific needs with the ability to satisfy them
  • Experience of setting a communications standard and the drive to ensure others adopt, maintain and develop them
  • The understanding of the impact that IT has on end-users and how it underpins their activities